Canada
column for Sunday, April 14/13
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THE CANADIAN REPORT
By
Jim Fox
An
angry backlash against the Royal Bank over outsourcing jobs to foreign workers
has led to the chief executive making amends.
CEO Gordon Nixon said the bank apologizes to “all Canadians” and the 45
information technology workers that were let go will “offered comparable job
opportunities.”
Officials
of Canada’s largest bank earlier had denied reports the employees were being
replaced with less-costly help from India under Canada’s Temporary Foreign
Worker Program.
It
turned out the foreign workers were being supplied by iGate, an outsourcing
company the bank has worked with since 2005.
Human Resources Minister Diane Finley said the program is intended to
permit foreign workers only when no Canadians are available.
“I
want to apologize to the employees affected by this outsourcing arrangement as
we should have been more sensitive and helpful to them,” Nixon said.
The bank is reviewing its supplier arrangements and policies while
keeping its call centers that support domestic and U.S. business in Canada, he
added.